Order Review and Reporting Issues

Upon receiving your order, please inspect your items immediately before use. If you find any errors or issues, report them to us promptly for investigation.

Returns Authorization

Before initiating a return, please contact our customer service team to obtain a returns authorization number. Returns without this number may be subject to delays.

Non-Returnable Items

Please note that certain items, including beauty bags, boxes, advent calendars, and special edition boxes, are non-returnable once delivered due to potential unsealing of their contents for presentation.

Your Legal Rights

This Return Policy does not affect your legal rights.

Cancellation Rights

You have the right to cancel your order within 14 days from the day after you or a designated third party receives the goods. To cancel, notify us with a clear statement of your decision (e.g., via your account options or a written letter). While not required, you may use our provided cancellation form template.

Ensure that returned items are unopened, in their original packaging, and in pristine condition with seals intact.

Effects of Cancellation

Upon cancellation, we will refund all payments, including standard delivery costs (excluding any extra costs for non-standard delivery options), without delay. Please note that we may reduce your refund if the goods have diminished in value due to unnecessary handling.

Refunds will be processed within 14 days after receiving the returned goods, proof of return, or, if no goods were supplied, from the date we are informed of your decision to cancel. Refunds will be issued using the original payment method unless otherwise agreed upon, without any additional fees. You are responsible for return shipping costs.

Returns Process

If you are dissatisfied with your order, you may return it within 14 days of receipt, provided the products are unopened. To start a return, please contact our customer service team via your account.

We will refund postage costs for returns due to our error, such as incorrect or faulty items. For unwanted items, you will need to cover the return postage, and we recommend using insured delivery. We will not refund postage for returns of items that are found to be undamaged upon inspection.

Receiving Incorrect or Damaged Items

If you receive an incorrect or damaged item, contact us immediately through your account. We will work to resolve the issue promptly and may request photos to assist with our investigation.

Faulty Products

For faulty items, report the issue via your account, providing details of the fault and photos if possible.

Arranging a Return

To arrange a return, contact our customer service team, providing your order number, item, and reason for the return. Package the item securely with the returns form inside and retain a proof of postage receipt. Items remain your responsibility until received by our warehouse.

Complaints

If you are dissatisfied with our returns or replacement process, please let us know through your account so that we can address your concerns effectively.

Thank you for shopping with Viatic Beauty. We appreciate your understanding and cooperation.

Click here to start your return.

We want all of our customers to enjoy their products, so if you’re not happy with your order you can send it back to us.

Click here to start your return.

Upon receipt of the returned items, we will process your refund for the goods and notify you by email. Please allow 3-5 business days for the refund to be completed from the day we receive the return.

You should expect your refund to appear in your account within 5 business days, and we will notify you by email once it's been initiated!

Should your refund not arrive and 10 working days have passed since our notification, please reach out to our Customer Service team via your account for assistance.